Trouble Tickets - An Introduction

Purpose

The purpose of this section is to address all necessary methods and procedures for creating, searching, updating, and closing repair tickets in iPath. This training needed for the Customer Support Representative to successfully create and manage repair tickets.

Scope

The iPath Customer Support Training Document plan covers all required processes for when a Customer Support Representative receives a report of trouble, and creates a repair ticket in iPath. The plan ends when the Customer Support Representative has successfully resolved the trouble, and closes the iPath repair ticket.

Deliverables

Measures

Training Plan Dependencies

The success of the Customer Support Representative being able to utilize iPath Customer Support Training Document is dependent on all or part of the following: